Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management.
Consumer MCA Analyst
Description
The staff's main role is to set up a strong MCA framework together with the various Business Groups within the Consumer Banking. This would include a review of self-assessment process embedded within each Business to assess whether the self-assessments address all key risks within the Business. He/she will be responsible for, among others:
- Assist the business groups in completing a comprehensive ARA and perform ongoing monitoring procedures defined in ARA.
- Develop/agree to interaction/reliance protocols for locations/activities/processes that are part of more than one entity.
- Overlook the testing of controls that will be performed either by the respective oversight teams or by the MCA team.
- Develop business issues, determine root cause, define Corrective Action Plans (CAP).
- Develop and record, and track resolution of issues and CAPs to close gaps.
- Assess emerging and systemic risks impacting the entity.
- Review MCA processes for major business issues reported by IA and Regulators but not known to management.
- Assist in determining the MCA Entity Rating.
Qualifications
- Bachelor Degree
- Fluent in English
- Audit/risk management experience is preferable
- 4-7 years work experience, preferably some exposure of Banking industry
Segment Acquisition Manager
Description
- To establish and maintain partnership with other departments or third parties to become the sales channel to acquire new customer to Citibank
- To ensure the sales channel is well informed on the acquisition program by developing a continuous clear communication to branch and other sales channel
- Collaborate with other departments on the marketing communication material
- To ensure that all required materials to attract new to bank customer such as sales tools are in placed and process flow has been defined
- Maintain and controlling the gift is in stock
- Implement right affluent customer onboarding to increase new customer satisfaction
- Be responsible for the whole customer on-boarding experience including early engagement activities
Qualifications
- Bachelor degree is a must
- Literate in finance
- Posses good analytical skill
- Advance skill in excel and spreadsheet
- Strong knowledge in Consumer Banking products
- Strong knowledge and understanding in regulations and policies
- Process-oriented
- Strong in communication and negotiation skill
Please apply via links below.
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